How can we help?

Has my order been dispatched?

Orders are processed between 9AM – 5:30PM Mon-Fri. Orders received after 12pm on a weekday will be dispatched the next working day. You will receive an email notification from us once your order has been dispatched.

When will my order be delivered?

All orders will be sent on a standard Royal Mail service, with products being sent on a 3-5 working day service. Just a little heads up – For orders under £50, you will be charged £3.95 for delivery.

Can I track my order?

Please contact us here if you need to track your order, we will do our best to help you.

Help! I’ve not received my order yet?

Please get in touch with our customer care team here if you think you should have received your order by now, but have not.  Please note: Bank Holidays do effect deliveries.

Can I amend my order?

If, after you have placed your order, you realise that you need to amend something. Please contact our customer care team here. We will try our best to assist you.

Can I return or exchange an item?

We accept unopened returns within 14 days of purchase. Please see our delivery and returns policy for more details. If you were not completely satisfied with your purchase, please contact our customer care team here.

Can I use more than one discount code at a time?

We 100% understand the fact that you want to save as much money as you can. However, only one discount code should be used at one time. If you’re having issues with entering any discount codes at the checkout, please contact our customer care team here.

The products I have received are incorrect, what should I do?

We always try our best to ensure orders are packed correctly. However, if you find that you are missing an item, or something is wrong, then we certainly want to make it right for you. Please contact our customer care team here.

What countries do you deliver to?

We currently only ship within mainland UK. In some circumstances we may be able to arrange shipping to Ireland and the Channel Islands, however extra shipping costs may incur. If you would like to check shipping costs with us, please contact our customer care team here.

Am I able to choose which products I will receive in my box?

We want you to be surprised when you open your beauty box, therefore you are not able to pre-select what goes inside. The products we send have all been tried and tested by our team, so we are confident you will love them as much as we do.

How much is the standard delivery charge?

A £3.95 standard delivery charge for orders under £50. Please allow 3-5 working days for delivery. All orders over £50 will be free from delivery and you’ll qualify for a FREE beauty box! Win Win!

Is there an optional next day delivery charge?

In need of a last minute fix? Don’t worry, place an order before 12pm with next working day delivery for an extra cost of £8. No minimum spend, just an extra £8. This will need to be selected during the checkout process.

Is the cost of shipping included in the £50 qualifying spend?

Yes, standard shipping is free when your basket reaches a total of £50.

Help! I didn’t receive my Shop Skincare beauty box?

If you didn’t receive a beauty box with your order, please get in touch with our customer care team here so that we can rectify this for you as soon as possible.

What if I don’t like the beauty box products I receive?

Unfortunately, we are unable to swap or replace beauty box gift items if you do not like them. You could alternatively share your products with friends and family or keep them stashed away in your emergency present drawer.

How do I add a Shop Skincare beauty box to my order?

You do not need to add the beauty box to your order when you checkout. We will automatically add a beauty box to all orders over £50.

What is a beauty box?

Place an order over £50 and receive a free Shop Skincare beauty box as a thank you from us! What’s in it? One full sized product worth a minimum of £20. The ideal and fuss free way for topping up your skincare favourites without spending the extra crash. The perfect way to really try out something new.

I am a brand; how can I contact your buying team?

We are always on the lookout for gorgeous new brands. Please get in touch with us here.

Who are Shop Skincare?

Shop Skincare is the trading name for Graphters Ltd. This is a UK based company who specialise in the distribution, marketing and logistics of many different cosmetics brands.