Delivery and Returns Policy
Orders are processed between Monday and Friday. Please place your order before 12pm to enable us to ship your order that day.
During busy periods, we aim to dispatch products to you no later than 2 working days after receiving your order. Please provide your daytime phone number is case we need to contact you.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition. Please follow these steps to return your goods:
- Please email us at firstname.lastname@example.org to inform us that you wish to return an item and whether you would like a refund, replacement or exchange. Please provide us with your customer order number, which is found on the email confirming your order, and details of the item you wish to return.
- Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) to Shop Skincare, C/O Graphters Ltd, 41 Holmethorpe Avenue, Redhill, Surrey, RH1 2NB.
- All returned goods will be examined upon receipt because for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and notify you by email once your refund, replacement or exchange has been processed.
- Please note: Returns, refunds or exchanges are NOT accepted on products received in one of our mystery boxes. Please see our FAQ page for ideas of what to do with unwanted free gifts.
During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed. Your payment for the goods will be refunded as soon as possible by the original payment method, no later than 30 days after we have received the goods. Please note that delivery charges are not refunded. Your statutory rights are not affected.