Terms and Conditions

1. GENERAL

These Terms and Conditions apply to all purchases made by you, the customer, from us, Shop Skincare, which is the trading name of Graphters Ltd. By purchasing products through the Shop Skincare website, you are agreeing to its terms and conditions. We have the right to decline service to any individual customer. All orders are sold and distributed in the UK by Graphters Ltd, 41 Holmethorpe Avenue, Redhill, Surrey, RH1 2NB, Company Number 01908808.

2. AMENDMENTS

We reserve the right to update or revise these Terms at any time without notification. It is your responsibility to check for such changes, if you do not wish to accept new Terms you should not continue to use the website. Your use of the website indicates your agreement to be bound by the Terms.

3. PRICES

Prices on our website are in GBP for deliveries within mainland UK only.

4. POSTAGE

Deliveries under £40 within the UK are sent by standard Royal Mail second class delivery postage. Orders over £40 qualify for a Shop Skincare mystery box and also qualify for a free next day, tracked shipping service which is provided by UK Mail (orders must have been placed before 12pm Mon-Fri in order to get next day shipping).

5. ORDERING

You may order 24 hours a day on our website (office opening hours are 9am to 5.30pm, Monday to Friday). By sending the order it becomes legally binding. It is your responsibility to ensure that the details of your order are correct and that you have the necessary credit limits and / or authority to use the payment card you present to us. All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

6. CREDIT CARDS

We accept MasterCard and Visa cards. You agree that Graphters Ltd charge your account with the amount of your order.

7. SAFETY OF DATA

All data you transfer via shopskincare.co.uk is protected by the use of SSL (Secure Sockets Layer) technology. Any information provided by you is stored in a secure database at our location. Shop Skincare and Graphters Ltd commits itself to preserve the legal determination of data safety, especially also the security of telecommunications. Personified data could be used for special advertising activities. The customer is able to reject this anytime by mail or e-mail to Shop Skincare.

8. CANCELLATION/REFUNDS

You have a right to cancel your order within 14 days after the goods have been delivered to you. You must return the goods in the same condition as they arrived and at your own cost for a full refund of the product cost. Please see our returns policy for full details. Free gifts recieved in a Shop Skincare mystery box are NOT able to be returned, refunded or exchanged. Please see our FAQs for ideas on what to do with unwanted free gifts.  

9. REVIEWS

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You agree Shop Skincare and its distributor Graphters Ltd have the right to use the name that you submit in connection with such content, if they choose. Use of the content and material you supply does not breach any applicable Shop Skincare guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

10. SAFETY DISCLAIMER

For your own safety we recommend that you read carefully all information printed either on the packaging, or in the leaflet that is included in the product.